Question 1

1. I cannot not log in to my account, even after I have reset my password?

Accepted Answer

If the following does not work, please email us so we can ensure your account is connected correctly.   DIY Quick Solution (or you can contact us and we will get to it as soon as we can):   You must do this from a Laptop or Desktop.  A mobile phone or tablet WILL NOT WORK.   1. Go to https://www.wix.com/ and click Log In.                   2. Click Forgot Password.                    3. Continue with Forgot Password.                    4. Enter your Email associated to your Shell Shock® Fitness Account.    5.  Click Send.                    Go to your Email Inbox associated with your Shell Shock® Fitness Account (the one you just entered) and follow the instructions sent from Wix.com to reset your password.  Once you complete this, use the new password you just entered to log back into your Shell Shock® Fitness Account.    You may have used a Social Media log in (Facebook or Google), please avoid.  This crosses the wires and we cannot turn it off.  Please only use your Email & Password.  In the future please only use your email and password to log in (not social media, Facebook/ Google).  If you continue to experience issues, please reach out to us.

Question 2

2. How do I cancel my account?

Accepted Answer

Just send us an email to cancel to info@shellshock.fitness  We have no long term contract.  All we have is a 30 day cancellation policy.  Just give us a heads up and we will cancel ASAP, but life happens, and this policy helps us manage our small business more effectively.  Thank for understanding if another payment runs before we are able to cancel within the 30 days.

Question 3

3. How do I update my credit card?

Accepted Answer

Our system is curently working on upgrading this capability.  Untill then please reach out to us and we will let you know the current best way to do this.    -Please email us at info@shellshock.fitness   Thank you!

Question 4

4. How do I reset my password?

Accepted Answer

If the following does not work, please email us so we can ensure your account is connected correctly.   DIY Quick Solution (or you can contact us and we will get to it as soon as we can):   You must do this from a Laptop or Desktop.  A mobile phone or tablet WILL NOT WORK.   1. Go to https://www.wix.com/ and click Log In.                   2. Click Forgot Password.                    3. Continue with Forgot Password.                    4. Enter your Email associated to your Shell Shock® Fitness Account.    5.  Click Send.                    Go to your Email Inbox associated with your Shell Shock® Fitness Account (the one you just entered) and follow the instructions sent from Wix.com to reset your password.  Once you complete this, use the new password you just entered to log back into your Shell Shock® Fitness Account.    You may have used a Social Media log in (Facebook or Google), please avoid.  This crosses the wires and we cannot turn it off.  Please only use your Email & Password.  In the future please only use your email and password to log in (not social media, Facebook/ Google).  If you continue to experience issues, please reach out to us.

Question 5

1. Can I try you out? What short term options do you have?

Accepted Answer

For Streaming we usually have a free trial (if not check back soon or contact us).  For the Studio, If we do not have an introductory sale going on you can always buy a single class... details below...    We have a Drop In rate for $30/ class.  We can also apply this option toward a Studio membership.  We will go back as far as the last 30 days from when you purchase a Studio Membership and apply as many Drop In classes you bought toward your membership. Please give us a heads up if you want to do this, most everything is automated.   For example:  if you purchased 3 Drop In's (1 Studio Class), totaling $90, we will apply this toward your membership.  We will actually go in and just refund those purchases, so go ahead and get that membership, then give us a heads up!

Question 6

2. Why can I not see videos (some or all)?

Accepted Answer

Refresh your screen...  ...Clear your browser's cache/cookies/or history (these are all the same thing, just different names for them).  With the vast array of devices, we recommend searching online for How To Do This...  ...Log out then log back in.  You may have to do some or all of these fixes.  When editing videos (pulling them down from the live stream, editing them, then upload them to their perspective channel on Shell Shock® Fitness TV, it could cause a blip with your devise.  These fixes should help the problem but if you continue to have trouble, please reach out to us.

Question 7

3. Why can't I find a video from LIVE Stream?

Accepted Answer

If a video is missing, unless we had technical difficulties, it is because we have pulled it down to edit the raw footage and will be then uploading it to Shell Shock® Fitness TV.  Keep track of the class and date.  This will be consistent on any channel which you can search.   There may also be technical issues that arise.  If so we usually post on the Streaming page and do our best to schedule an additional workout to make up for it.   The only exception is if we have a Special Event.  Special Events may or may not be uploaded to SSF TV.

Question 8

1. Do you have an App?

Accepted Answer

Yes.   1. Go where you get your apps 2. Search Fit by Wix       3. Use invite code:  YA4JFV  to connect to Shell Shock® Fitness 4. Log in with your email and password for Shell Shock® Fitness  You can then manage your account as well as stream classes via the Fit App.  *Live Stream classes are not available via the Fit App, just Replays (shortly after class ends), see FAQ Streaming question #2 on how to live stream from your phone.

Question 9

1. How do I stream the videos on my Smart TV (Apple and Android Devices)

Accepted Answer

For Apple devices:  --On Fit App> Any video, simply tap on the casting icon to connect to your smart TV.     When viewing LIVE Stream (or any other video) via Safari, tap the AirPlay icon to connect to your smart TV           Android devices: The casting option is still a work in progress.  I recommend the following until things get sorted out.  Use the Google Home App to mirror your Android device screen to your smart TV.   1. From your Android device download the Google Home (free) App     2. Connect your smart devices to the Google Home App (its real easy, if you have any trouble click this link for a walk thru: Connect your smart devices to Google Home App   3. Follow these instructions on how to cast: Cast your device screen to your smart TV  4. Once your screen is cast you can then play your favorite video via the Fit App or your mobile browser.  Keep in mind you can maximize the video and rotate your phone to the horizontal position to fill the screen of your smart TV.

Question 10

2. How do I view LIVE Streaming from your phone?

Accepted Answer

Our App (Fit by Wix) currently cannot LIVE Stream (just replay; shortly after the live class ends, it will be uploaded to view via Fit App).    Follow below on how to get to the actual LIVE Stream on your device.  You will use your mobile browser like an app.    See below for Android & iPhone (scroll down) devices.   Please follow these instructions from your Device:             1. Open Chrome Mobile Browser.          2. Go to our website: https://www.shellshock.fitness/              3. Tap the Chrome menu button ( 3 dots, top right).               4. Tap Add to Home Screen.                  5. Done. App is now on your mobile home screen, tap it, log in and navigate to LIVE Streaming page.                    1. On your iPhone, open Safari Mobile Browser.              2. Go to our website: https://www.shellshock.fitness/               3. Tap the Safari share icon.            4. Tap Add to Home Screen.               5. Done. App is now on your mobile home screen, tap it, log in and navigate to LIVE Streaming page.

Grab our App | Use Invite Code: YA4JFV

ADDRESS

Shellie

Studio

Contact Us