Clients Updating their payment method

• This WILL NOT work on our Wix Apps. You can use a mobile browser in desktop mode but a desktop would be the best practice.

To update your payment method:

1. Log in to your Shell Shock Fitness account.

2. Go to the My Subscriptions section of the Members Area.

3. Click the relevant plan.

4. Click Update Payment Method.

5. Click Credit/Debit Cards.

6. Enter the relevant details for the new payment method. Note: The current payment method appears at the top to avoid confusion.

7. Click Submit.

Notes:

• This option is only available for active, online recurring subscriptions.

• Clients can only update their payment method to a valid credit card.

• Clients need to update the payment method on each subscription separately (changes to one subscription do not affect all subscriptions).

• Updating payment method is not yet available to everyone, however, your clients can update their payment method through PayPal or Stripe where relevant.

If the following does not work, please email us so we can ensure your account is connected correctly.

DIY Quick Solution (or you can contact us and we will get to it as soon as we can):

You must do this from a Laptop or Desktop. A mobile phone or tablet WILL NOT WORK.

1. Go to https://www.wix.com/ and click Log In.

2. Click Forgot Password.

3. Continue with Forgot Password.

4. Enter your Email associated to your Shell Shock® Fitness Account.

5. Click Send.

Go to your Email Inbox associated with your Shell Shock® Fitness Account (the one you just entered) and follow the instructions sent from Wix.com to reset your password. Once you complete this, use the new password you just entered to log back into your Shell Shock® Fitness Account.

You may have used a Social Media log in (Facebook or Google), please avoid. This crosses the wires and we cannot turn it off. Please only use your Email & Password.

In the future please only use your email and password to log in (not social media, Facebook/ Google). If you continue to experience issues, please reach out to us.

If the following does not work, please email us. The platform has changed some things, so we are not entirely sure this way still works. But we now have an option to reset your password from our dashboard.

DIY Quick Solution (or you can contact us and we will get to it as soon as we can):

You must do this from a Laptop or Desktop. A mobile phone or tablet WILL NOT WORK.

1. Go to https://www.wix.com/ and click Log In.

2. Click Forgot Password.

3. Continue with Forgot Password.

4. Enter your Email associated to your Shell Shock® Fitness Account.

5. Click Send.

Go to your Email Inbox associated with your Shell Shock® Fitness Account (the one you just entered) and follow the instructions sent from Wix.com to reset your password. Once you complete this, use the new password you just entered to log back into your Shell Shock® Fitness Account.

You may have used a Social Media log in (Facebook or Google), please avoid. This crosses the wires and we cannot turn it off. Please only use your Email & Password.

In the future please only use your email and password to log in (not social media, Facebook/ Google). If you continue to experience issues, please reach out to us.

Canceling of any plan will result in the forfeiture of any applied discounts.

We give you the ability to manage and cancel your membership(s). We will not be held responsible for canceling your membership(s). For instructions you can always go to our FAQ page. We do not process refunds for missed cancelations.

Please refer to the instructions below on how to cancel your account on your own via a computer or mobile device.

Via Desktop> To cancel a plan through the Members Area:

Log in to your Shell Shock Fitness Account.

1. Click your member profile at the top of the site.

2. Click My Subscriptions in the drop-down menu.

3. Click the More Actions arrow next to your plan.

4. Click Cancel Subscription.

5. Click Yes, Cancel to confirm.

Via our Fit App>

1. Click on your image/icon on top left

2. Click on your name

3. Click on My Activities

4. Click on Subscriptions

5. Click on More Details

6. Click on kebab menu/3 vertical dots on upper right

7. Click Cancel subscription