Frequently Asked Questions & Troubleshooting
6. How do I watch the videos on my TV?
If you have a Smart TV that can browse the internet, just go to our website via your Smart TV, log in and Boom! Everything you want to know about a Smart TV IS HERE.
1. Do you have a Mobile App/Mobile Browser for Streaming? (different than below app)
Please follow these instructions from your Device:
Please create a new account by clicking on any page that requests you to log in and register for free. By registering it will then connect any future purchases you make to your account, as well as help you manage your account. Otherwise, purchases will not connect to an account.
Make sure you are using the most recent version of Chrome or Safari on a supported operating system.
If a video is missing, it is because we have pulled it down to edit the raw footage and will be then uploading it to SSF TV. Keep track of the class and date. This will be consistant on any channel which you can search.
(this App will not stream videos/ see question 1 to get our Streaming App)
Our system is curently working on upgrading this capability. Untill then please reach out to us and we will let you know the current best way to do this.
We have no long term contracts. All sales are final and plan policies require a 30 day notice, which helps in managing our small business. Please email cancel@shellshock.fitness to cancel from the email address associated to the account requesting cancellation. When emailing, please allow a 30 day notice for processing.
***** If the following does not work, please email us so we can ensure your account is connected correctly.
At the time of writing this, all our services are month to month. We may have longer options available for a better deal but there will always be short term options for you if that's how you roll.
10. Why do I need to register/create a free account?
8. Why can I not see the most recent videos (just older ones)?
Supported operating systems on iPads and tablets:
9. Why can't I find a video from LIVE Stream?
2. Do you have an App for booking classes at the Studio? (different than above app)
4. How do I update my credit card?
3. How do I can cancel my plan?
7. Why can I not log in, even after I have reset my password?
5. Can I try you out? What short term options do you have?