Frequently Asked Questions & Troubleshooting

6. How do I watch the videos on my TV?


If you have a Smart TV that can browse the internet, just go to our website via your Smart TV, log in and Boom! Everything you want to know about a Smart TV IS HERE. If you do not have a Smart TV, you can make one very easily (for about $50 or less) and just mirror your mobile phone screen to your TV. Keep in mind the terminology. You are not casting your phone you are mirroring the phones screen. The type of phone you have (Android or iPhone) will also depend on how you do it. This will allow you to stream any content from your phone to your TV. What you watch on your phone, you can now watch on your TV. The least expensive way is to first purchase a Chromecast device (starts at $35 new, available everywhere). To set up your Chromecast device, CLICK HERE. Once you have your Chromecast setup for instructions on connecting your TV to your Android Phone, CLICK HERE. An iPhone is a bit more tricky. The easiest way to mirror your iPhone is via an Apple TV. The most economical way would be to get a Chromecast device (see above). Once you have connected your Chromecast device to your TV, now go to your iPhone. You will need to download an APP to connect to your Chromecast to your iPhone. There are several Apps out there, we currently recommend getting THIS APP. They have a free version of the App but we recommend upgrading for a small fee. Next, instructions on connecting iPhone to Chromecast, CLICK HERE. A great resource is to search online, but feel free to reach out to us for any additional help.




1. Do you have a MOBILE APP for Streaming? (different than below app)


Please follow these instructions from your Device: Android 1. Open Chrome Mobile Browser. 2. Go to our website: https://www.shellshock.fitness/ 3. Tap the Chrome menu button ( 3 dots, top right). 4. Tap Add to Home Screen. 5. Done. App is now on your mobile homescreen. iOS 1. On your iPhone, open Safari Mobile Browser. 2. Go to our website: https://www.shellshock.fitness/ 3. Tap the Safari share icon. 4. Tap Add to Home Screen. 5. Done. App is now on your mobile homescreen.




13. Do I need to register?


Yes, for our new platform, please create a new account by clicking on Streaming page and register for free. Please keep the box checked to receive our email updates and insider deals. This is our main way of communication. You can always unsubscribe at anytime by clicking the unsubscribe link at the bottom of any email we send. We will never sell or give your information away. If you want access to premium content on LIVE Stream or SSF TV pages you can purchase premium streaming content from our "Plans & Pricing" page. This platform is separate from any previous account you have had with us. We are moving all assets to this platform for more efficient control and flexibility. If you are a current member of our local fitness Studio in Franklin, TN, access to premium streaming content is included with your membership. **After you register, please email us so we can apply the premium content to your registered account.** For information regarding our current App, please see instructions located in another question on this page.




9. Why does my video lag or starts over?


***UPDATE: We are not You Tube (or Google, who owns them). Their players can automatically adjust video quality to your internet stream, adjusting for lag or negating it. We are a small business and our player does not currently have this ability... but we are implimenting a solution. All video is recorded in High Quality video (720p or >). Because our video players currently do not have the ability to change quality, we will immediately work on uploading a smaller sized copy for slower internet connections. Usually the problem comes from a weak local signal. First refresh your screen. If you are using your mobile connection from your phone to stream, try to stay near windows and the least amount of walls from the outside. If using WiFi, download a free wifi analyzer (there are many free apps) to see where you have a strong signal while viewing. For more information, check out this article on 10 Ways to Speed Up Your Internet. If the problem persists, please do not hesitate to contact us.




8. Bundle, LIVE, or SSF TV...which one should I get?


The bundle is by far the most popular option! We will add value to both options (new content going straight to one option or the other). Most replays of LIVE Stream will eventually end up on SSF TV Stream. If you do not get the bundle, think of it more like going to the movies (LIVE) or waiting for it to come out later and watch at home (SSF TV).




11. Why can I not see the most recent videos (just older ones)?


Make sure you are using the most recent version of Chrome or Safari on a supported operating system. Clear your browser's cache/cookies/or history (these are all the same thing, just different names for them). With the vast array of devices, we recommend searching online for How To Do This. We have some listed below. If you continue to have trouble, please reach out to us. iPad or iPod touch instructions Android instructions Supported browsers on iPads and tablets: Google Chrome Safari
Supported operating systems on iPads and tablets: iPads: iOS 12 and above Android: 9.0 and above




12. Why can't I find a video from LIVE Stream?


If a video is missing, it is because we have pulled it down to edit the raw footage and will be then uploading it to SSF TV. Keep track of the SLS#. This will be consistant on any channel. The only exception is if we have a Special Event. Special Events may or may not be uploaded to SSF TV.




10. I see "coming soon" text and or cannot connect?


... or do you see something like this image (the "coming soon" image with no additional information), ususally on a mobile. First thing to do is refresh your screen, this is a good indication we have made an update on the platform. If that does not help you may need to clear your history/ cache and refresh again. Since this technology updates immediately the downside is the aforementioned possible issue usually on an iPhone (they have a delayed push). Just know these updates are making your platform better and more user friendly. Thank you for your patience and if it persists please reach out to us for help.




2. Do you have an App for booking classes at the Studio? (different than above app)


(this App will not stream videos/ see other FAQ to get our Streaming App) Click here from your device to get our App on Wix to book classes, manage your account, update your credit card and much much more: http://wix.to/YMA3CUY If you already have the Wix App use invite code: YA4JFV




4. How do I update my credit card? See/edit my bookings? Make a mobile purchase?


Although you cannot stream video (yet) on our Wix App, but you see/edit your credit card, bookings and just about everything else. Use the same log in if you already created an account on our new platform. Click here from your device: http://wix.to/YMA3CUY If you already have the Wix App use invite code: YA4JFV Once on Shell Shock Fitness within the Wix App... It will look similar to this: Click on the lower right icon to bring up this page, as shown below: Scroll down to see/edit credit card, bookings, etc.




3. How do I can cancel my plan?


You can cancel at anytime, just remember all sales are final and plan policies may differ. If you are not on a DIY cancel plan, please email cancel@shellshock.fitness to cancel from the email address associated to the account requesting cancellation. Please note the policies may be different for different plans and may be located on each individual plan after being selected during the checkout process (If you forgot, just select the plan again on our Plans and Pricing page to see it). For DIY Cancel Plans, you must go to our website or use your mobile browser (currently you cannot cancel from our Wix App): 1. First you must Log In to your account: 2. Then go to what you want to cancel (Streaming Plans are in "My Subscriptions"): 3. Click on what you want to cancel: 4. Click to Cancel: We thank you for your support of our small business! If you have any issues please feel free to reach out to us via a contact form on our website or email info@shellshock.fitness




7. Why can I not log in, even after I have reset my password?


You have used a Social Media log in (Facebook or Google), please avoid). This crosses the wires and we cannot turn it off. Please only use your Email & Password. DIY Quick Solution (or you can contact us and we will get to it as soon as we can): You must do this from a Laptop or Desktop. A mobile phone or tablet WILL NOT WORK. Go to https://www.wix.com/ and click Log In. Click Forgot Password. Continue with Forgot Password. 1) Enter your Email associated to your Shell Shock® Fitness Account. 2) Click Send. Go to your Email Inbox associated with your Shell Shock® Fitness Account (the one you just entered) and follow the instructions sent from Wix.com to reset your password. Once you complete this, use the new password you just entered to log back into your Shell Shock® Fitness Account. In the future please only use your email and password to log in (not social media, Facebook/ Google). If you continue to experience issues, please reach out to us.




5. Can I try you out? (Studio Intro Sale or 1 Studio Class Deal*)


Yes! If we do not have an introductory sale going on you can always buy a single class... details below... We have a Drop In rate for $30/ class. We can also apply this option toward a Studio membership. We will go back as far as the last 30 days from when you purchase a Studio Membership and apply as many Drop In classes you bought toward your membership. For example: if you purchased 3 Drop In's (1 Studio Class), totalling $90, we will apply this toward your membership. We will actually go in and just refund those purchases, so go ahead and get that membership, then give us a heads up!





App instructions | Click image:

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ADDRESS

215 Gothic Court

Franklin, TN 37067

info@shellshock.fitness

(615) 348-5606

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